Conflict Resolution

It could be argued that conflict situations represent our most critical conversations – after all, there wouldn't be conflict if the topic didn't generate strong emotions.

This course gives you the skills to deal with conflict in the workplace and identify how to generate more positive results in conflict situations. The course focuses on how changes to our own behaviour can dramatically influence the outcome of conflict situations. In addition, strong emphasis is placed on dealing with conflict situations before they reach crisis point.

• Increase productivity by mediating within your department; addressing and minimising causes of conflict

• Influence others by applying conflict management tools such as listening and empathy to understand the emotions driving their behaviour, opinions and ideas
• Reduce the occurrence of conflict using open communication and questioning techniques to address difficult situations that have the possibility of escalating into conflict

Managers and team leaders or anyone who is likely to be involved in managing conflict situations at work.