Handling Difficult and Sensitive Issues

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This product does not have fixed starting dates and/or places.

EEF offers their products as a default in the following regions: Birmingham, Bristol, Cambridge, Cardiff, Coventry, Leeds, Leicester, Liverpool, Manchester, Newcastle, Norwich, Sheffield

Description

The Handling Difficult and Sensitive Issues course will enable supervisors and managers to consider and determine practical and effective methods of dealing with general 'people' issues. Delegates will improve their ability to deal with conflict and sensitive issues through effective and practical strategies and considered approaches.

Who should attend the Handling Difficult and Sensitive Issues course?

This training to deal with difficult issues is of benefit to managers at all levels.

What are the benefits of attending Handling Difficult and Sensitive Issues training?

This training for handing difficult situations will enable delegates to:

  • recognise sensitive issues and difficult per…

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Frequently asked questions

There are no frequently asked questions yet. Send an Email to info@springest.co.uk

The Handling Difficult and Sensitive Issues course will enable supervisors and managers to consider and determine practical and effective methods of dealing with general 'people' issues. Delegates will improve their ability to deal with conflict and sensitive issues through effective and practical strategies and considered approaches.

Who should attend the Handling Difficult and Sensitive Issues course?

This training to deal with difficult issues is of benefit to managers at all levels.

What are the benefits of attending Handling Difficult and Sensitive Issues training?

This training for handing difficult situations will enable delegates to:

  • recognise sensitive issues and difficult personalities
  • use strategies to handle conflict, difficult issues and difficult personalities within the workplace
  • understand the importance of communication, including body language
  • understand and be able to apply effective management techniques when handling difficult and sensitive issues

Key topics in the Handling Difficult and Sensitive Issues course

  • The importance of handling the employment situation
  • The importance of confidentiality
  • What people want and expect from work
  • Personalities and interaction (Transactional Analysis)
  • Strategies for dealing with difficult personalities
  • Dealing with difficult and sensitive issues
  • Counselling in the workplace
  • Communication techniques:
  • Verbal and non-verbal communication – body language
  • Listening skills

Audience: Team Leaders, Middle Managers, First line managers

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    There are no frequently asked questions yet. Send an Email to info@springest.co.uk