Telephone Sales

Level
Total time

Telephone Sales

Impact Partnership (UK) Limited
Logo Impact Partnership (UK) Limited

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Description

Our courses are practical, interactive and tailored to the needs of the delegate, giving them individual attention in a small group surrounding and helping them get the most out of the day. Our courses provide exceptional value in convenient locations.

Telesales

Face to face access to key customers is increasingly difficult to arrange. For many businesses sales are generated almost entirely by phone - it is therefore essential that your telesales team operates at maximum potential

We work closely with delegates to ensure that final content is based around their level of experience and specific development needs. Our courses are specifically designed to provide more time and attention to individual delegate needs and are typically run with small groups. The one day course combines trainer lead presentation of theory and best practice and a series of practical syndicates and workshops which help delegates to practise and improve planning, …

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Frequently asked questions

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Our courses are practical, interactive and tailored to the needs of the delegate, giving them individual attention in a small group surrounding and helping them get the most out of the day. Our courses provide exceptional value in convenient locations.

Telesales

Face to face access to key customers is increasingly difficult to arrange. For many businesses sales are generated almost entirely by phone - it is therefore essential that your telesales team operates at maximum potential

We work closely with delegates to ensure that final content is based around their level of experience and specific development needs. Our courses are specifically designed to provide more time and attention to individual delegate needs and are typically run with small groups. The one day course combines trainer lead presentation of theory and best practice and a series of practical syndicates and workshops which help delegates to practise and improve planning, preparation and delivery of a range of selling techniques.

Who Should Attend

If you spend a significant amount of time on the phone generating leads and sales you will benefit enormously from attending this course

Benefits

Delegates who attend the course will leave with a greater understanding of professional tele-sales technique and will be able to approach their work with the knowledge and confidence to make more impact with their customers.

Programme Content

Essential attitude and behaviours for successful telesales

  • Confidence
  • Drive
  • Belief
  • Preparation and planning
  • Effective communication techniques
  • Active listening skills
  • Productive questioning
  • Bridging and linking
  • Effective telesales technique
  • Dealing with resistance
  • Handling concerns and objections
  • Closing the sale
  • Prospecting for new customers by phone

Course content and emphasis on the day is based on delegate experience and agreed outcomes.

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.