Customer Care Training Course

Customer Care Training Course at Midlands Training 

Courses are are available most weeks as well as the following dates: 3 February, 24 March, 20 April, 25 May, 9 June, 21 July, 11 August, 29 September, 12 October, 16 November, 19 December

Your one day course will cover 
Why Customer Care and Service are important 
Understanding what Customers expect when doing business with your company 
What Customers believe 
Defining Customer Care/Service 
How to deliver effective service 
Effective communication 
Managing your behaviour when dealing with Customers Techniques for dealing with difficult Customers 
How to handle complaints 
How you and your company can improve the service it offers 
Personal Action Plan 

New Courses take place each week and you will really feel the benefit from participating in a Customer Care Course at Midlands Training. 

You will soon have all the skills to help you in dealing with customers, even those who sometimes appear difficult!

Recent comments received from MC from Barnardo's: "This course was very useful and I now feel inspired to put into practise all the new skills I learned!"

SF stated it was an "Excellent Course just right!!"

Susan M said she "liked the 1 to 1 training and being able to dwell on specific areas relating to her own situation"

"A good "no nonsense" presentation and the Trainer Mary has a wide knowledge and understanding! What I liked best was the "good no nonsense presentation" David W