Level 2 Front of House Reception NVQ

This course consists of the following:

Mandatory Units:

• Maintain a safe, hygienic & secure working environment
• Work effectively as part of a hospitality team
• Give customers a positive impression of self & your organisation

Optional Units (A):

• Deal with communications as part of the reception function
• Deal with arrival of customers
• Deal with bookings
• Prepare customers accounts & deal with departures
• Provide tourism services to customers

Optional Units (B):

• Produce documents in a business environment
• Use office equipment
• Communicate in a business environment
• Handle mail & book external services
• Provide reception services
• Store & retrieve information
• Resolve customer service problems
• Promote additional services or products to customers
• Deal with customers across a language divide
• Maintain customer service through effective handover
• Maintain & deal with payments
• Employment rights & responsibilities in the hospitality, leisure, travel & tourism sector

To achieve the full qualification students must attain a minimum of 37 credits in total.

This comprises of:

• All of the mandatory units (11 credits)
• A minimum of 3 credits from section A
• The remaining credits from either section A or B

Units to be discussed with assessor and selected for the appropriate job role and training purpose

Students must be employed within the Catering & Hospitality industry
Don't meet the entry requirement for the course?