Customer Service Excellence
- Level
- Total time
Customer Service Excellence
Starting dates and places
Description
Whether you are in a dedicated sales role or simply a customer facing role in any capacity this course will be a valuable part of your personal development and understanding of the responsibility that everyone in the organisation carries to ensure your customers are not just satisfied, but, delighted!
The result will be a renewed vigour for 'putting the customer first' with any and every transaction, which will strengthen the bond between you and the people you deal with daily.
Course Overview:
- Defining the 'extra mile' philosophy
- Consequences of poor service
- Facts & figures about customers
- How to C.A.R.E for your customers
- Developing strong relationships and understanding personalit…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Whether you are in a dedicated sales role or simply a customer facing role in any capacity this course will be a valuable part of your personal development and understanding of the responsibility that everyone in the organisation carries to ensure your customers are not just satisfied, but, delighted!
The result will be a renewed vigour for 'putting the customer first' with any and every transaction, which will strengthen the bond between you and the people you deal with daily.
Course Overview:
- Defining the 'extra mile' philosophy
- Consequences of poor service
- Facts & figures about customers
- How to C.A.R.E for your customers
- Developing strong relationships and understanding personalities
- MOT's - moments of truth
- Complaints = advantages
- Creating a customer driven culture
- Making necessary changes
- Projecting company image
- Taking responsibility, communicating and influencing
Course Duration: 1 or 2 days
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.