Customer Service (Level 2)

Customer Service is very important, and it plays a role in many industries, such as financial, retail or travel. So having a qualification in customer service will enhance your CV and help you to succeed. This course introduces the fundamentals of excellent customer service and how it can be provided in a range of sectors and situations.

Our Customer Service (Level 2) offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are opened to anyone with an interest in the topic and give you access to world-class learning led by 1Training International.

Description

Learn for less with 1Training discount courses online! You’ll love 1Training’s excellent quality, competitive prices, and first class learner support. With this excellent discount course you can expect professional qualification, which will enable you to enhance your CV in no time, and for less!

What skills am I going to get from this course?

• The fundamentals and principles of customer service
• Communication skills – both in person and on the telephone
• The power of telephone manner and customer service for call centres
• How to manage a customer service team, team work and team building
• Handling complaints and working with unhappy customers
• Internal customer service
• How to gain back lost customers
• Setting customer service goals and objectives
• Various customer service techniques

Course Curriculum

1. Customer Service Principles
2. Customer Service Essentials
3. Setting Customer Service Goals & Objectives
4. Communication Skills For Customer Service
5. Customer Service Techniques
6. How To Manage Customer Service Team
7. Improving Your Customer Service Leadership
8. Leading Customer Service Team
9. Team Working And Team Building
10. Handling Customer Complains
11. How To Work With Unhappy Customers
12. How To Gain Back Lost Customers
13. Telephone Techniques
14. Telephone Etiquette
15. Telephone Customer Service
16. Power Of Telephone Courtesy
17. Internal Customer Service
18. Customer Service At Call Centres

How will I be assessed?

• At the end of the course learners will take an online multiple-choice question assessment test. This online multiple-choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
• Upon successful completion of this course, all learners will be awarded a FREE e-certificate (PDF format), and can also pay only £19 to receive a printed version of the certificate if they wish.

What Certification am I going to receive?

Those who successfully pass this course will be awarded a Customer Service (Level 2) Certificate. Anyone eligible for certification will receive a FREE e-certificate with NO additional cost.