Customer Service Intermediate Apprenticeship
Starting dates and places
Description
A Customer Service Apprenticeship will give you a wide range of skills to help you deal with any situation in a customer service environment. To complete your apprenticeship you will have training at your place of work.
Course Content
The qualification in Customer Service comprises a wide range of units for you to choose from including gaining skills and preparing for your customers, providing good customer service, giving a positive impression of your organisation, dealing with customer queries and resolving complaints.
The Apprenticeship programme offers a great way to gain
vocational training, qualifications and a wage at the same
time.
The programme is a three−way partnership between yo…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
A Customer Service Apprenticeship will give you a wide range of skills to help you deal with any situation in a customer service environment. To complete your apprenticeship you will have training at your place of work.
Course Content
The qualification in Customer Service comprises a wide range of units for you to choose from including gaining skills and preparing for your customers, providing good customer service, giving a positive impression of your organisation, dealing with customer queries and resolving complaints.
The Apprenticeship programme offers a great way to gain
vocational training, qualifications and a wage at the same
time.
The programme is a three−way partnership between you, your employer
and your training provider.
Entry Requirements
Available to young persons aged between 16−24 who are leaving or
have left full−time education.
Before the start of the training programme, candidates will need to
find a company which is happy to employ a trainee or already have a
job in a customer service environment.
Next Dates
Flexible - please contact us for further details
Price
While you are on an Apprenticeship, your employer pays you a salary and supports you whilst you undertake your training.
The National Apprenticeship Service will pay the costs of your training depending on your age.
Age
National Apprenticeship Service contribution
16 -18
up to 100%
19 - 24
up to 50%
25 +
Contribution for specified places
Minimum Age : 16 Maximum Age : 24
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