Assertive Vs Aggressive Behaviour
- Product type
- Level
Assertive Vs Aggressive Behaviour
Description
Ref: MPDT10178
Aim: The delegate will learn the key defining factors between assertive and aggressive behaviour and how to act and react accordingly.
By the end of this module the delegate can:
• Identify the key differences between assertive and aggressive behaviour
• Explain how to express opinions directly whilst respecting others
• Demonstrate how to make appropriate requests and how to refuse requests with confidence
• Recognise how to manage conflict with sensitivity
Chapters: Total 8
Viewing Period: 30 days
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Ref: MPDT10178
Aim: The delegate will learn the key defining factors between assertive and aggressive behaviour and how to act and react accordingly.
By the end of this module the delegate can:
• Identify the key differences between assertive and
aggressive behaviour
• Explain how to express opinions directly whilst respecting
others
• Demonstrate how to make appropriate requests and how to
refuse requests with confidence
• Recognise how to manage conflict with sensitivity
Chapters: Total 8
Viewing Period: 30 days
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