Communicating Effectively at Work

Course Description:

The ability to influence others, build relationships, manage conflict and communicate your thoughts effectively are vital skills in today's working environment.

This course uses a combination of case studies and practical exercises to help you develop the key skills required to communicate your thoughts and views effectively at work.

This course includes the following modules:

The principles of effective communication

• The difference between passive, aggressive and assertive behaviour
• Why assertive behaviour is vital for communication to be effective

Being assertive and influencing others

• We will work through a case study which will cover:
• Changing the way you interact with work colleagues
• Maximising your influence
• Stating your views
• Explaining your reasoning
• Giving incentives
• Establishing expectations
• Using open questions
• Building common ground

Rights, responsibilities and a positive frame of mind

• Understanding your rights and responsibilities
• Influencing outcomes by changing your internal frame of mind

Providing feedback

• How to give constructive feedback
• Getting more from people you work with
• Changing the way you are managed
• Positive means productive
• Avoiding unneccesary confrontation

Communicating with difficult people

• Dealing with aggressive or difficult people
• Developing strategies and techniques for communicating and dealing effectively with difficult situations