Customer Service Apprenticeship - Intermediate Level 2

If you like working with people, then a customer service apprenticeship may be for you. This apprenticeship will teach you skills to provide excellent customer service skills and is relevant to many businesses operating in different sectors, including government offices, call centres and financial services. Good customer service is key to the success of any business or organisation and as a customer service apprentice you will usually work at the front end of an employer's business activities and regularly assist customers. The training will involve developing customer relations, resolving problems and promoting products and services. Example job roles as a Customer Service Apprentice: *Customer Service Trainee *Customer Service Assistant *Customer Service Representative/Agent Skills and attributes you need: *Excellent communication skills *Friendly and outgoing personality *General interest in helping people Qualifications you will gain: There are a number of elements to an apprenticeship and this is called the framework. The apprenticeship framework has three main strands - technical element, competence based element and skills element. For this apprenticeship the qualifications gained will be:- Level 2 Certificate in Customer Service Level 2 NVQ Certificate in Customer Service Functional Skills at Level 1 in English and Mathematics In addition you will also study Employment Rights and Responsibilities and Personal Learning and Thinking Skills. Assessment: You will be required to compile an online portfolio of evidence demonstrating your knowledge and competence and all assessments will take place in the workplace. An assessor will guide and support you to achieve this qualification. Is this for me? Apprenticeships are open to all age groups above 16 years of age, whether you are just leaving school, seeking to start a new career or are moving into a new role with your existing employer that requires new skills. As an apprentice you will earn a salary, whilst working alongside experienced colleagues at work and studying for your qualification. Length of apprenticeship: A minimum of 12 months for this qualification For more information please contact the Business Hub on 01452 563457.

GCSEs Grades A - D in English and Mathematics and two other GCSEs Grades A - E in any other subject. All applicants are assessed at interview to ensure correct level of study. Prior qualifications or experience in a relevant job will be taken into consideration.

You will be able to progress onto the Advanced Apprenticeship in Customer Service and in other service related sectors.

Gloucestershire College were awarded the 'Gloucestershire Apprenticeships Provider of the Year' Award at the inaugural Gloucestershire Apprenticeship Awards in 2012. We are the largest apprenticeship training provider in the county and currently work with over 1100 apprentices.

An Apprentice on the course said, 'doing my Customer Service Level 2 qualification and my functional skills has made me progress not only in my confidence, but with my communication and numeracy skills.'

Please contact the Business Hub on 01452 563457 for more information