Negotiation Skills

Negotiation Skills

Our working environments are increasingly demanding - winning business, managing workloads and meeting deadlines can be extremely challenging - improving your assertiveness and negotiation skills will help you manage expectations and enable you to achieve win-win outcomes with your customers and colleagues.

We work closely with delegates to ensure that final content is based around their level of experience and specific development needs. Our courses are specifically designed to provide more time and attention to individual delegate needs and are typically run in small groups. The one day course combines trainer lead presentation of theory and best practice and a series of practical syndicates and workshops which help delegates to practise and improve planning, preparation and delivery of a range of negotiating techniques.

Who Should Attend

Managers, supervisors, team leaders, team members, sales and business development executives, in fact, everyone one directly involved in customer and colleague negotiations will benefit from attending this course.

Benefits

Delegates attending the course will leave with a far greater understanding on the ways in which they can develop a more assertive, persuasive and influential negotiation style which will drive success and bring enormous professional benefits.

Programme Content

• Negotiation - The Fundamental principles
• The 4 phase model of negotiation
• Negotiation styles
• Using negotiation techniques assertively
• Assertive behaviour in the professional environment
• Evaluating your levels of impact and influence
• Assertive language and techniques
• Negotiating win-win outcomes
• Best practice, case studies, and examples
• Principles in practice - exercises and activities which will help you to refine and improve negotiation technique

Course content and emphasis on the day is based on delegate experience and agreed outcomes.