Managing Poor Performance

This workshop has been designed specifically for anyone who has responsibility for managing or supervising the performance of an individual or a team. The programme concentrates on managing performance issues. Line managers have a responsibility to develop their teams, and to support and improve individuals who are falling below the required standard. If the normal steps for performance improvement do not work, line managers should then have the knowledge and confidence to take more formal action, potentially leading to disciplinary action for capability.

By the end of the course delegates will be able:

• To recognise the impact of poor performance on all elements of the organisation and the importance of dealing with these
• To understand the key skills required to manage performance - both in raising performance standards and ultimately taking disciplinary action if necessary
• To build confidence in dealing with poor performers through understanding the tools available and legal implications

Introduction and Priority Setting

• What are we going to cover?
• What do I want from the day?

Assessing Performance

• What's my definition of good and bad performance?
• How do I assess it professionally?

Providing Effective Feedback

• How to do it and how not to do it
• Maintaining motivation even with negative feedback
• Improving an individual or team's self-awareness through effective feedback

Setting Objectives

• SMART objectives
• Monitoring performance
• Agreeing guidelines

The Performance Management Review Process

• A straightforward framework

Initiating Disciplinary Action

• What are the key steps in a disciplinary process?
• What's the basic legal procedure?
• How can I improve my disciplinary procedures?

Creating an Action Plan

Conclusion