Airline & Airport Customer Care

Location type
Logo Elearn UK

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Description

The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.

Syllabus

The importance of the air travel industry

Passenger needs - providing a customer service experience

Airline and airport customer care

Creating a positive impression with passengers

Solving customers' problems

The importance of product knowledge

Key components of airline customer service

Qualifications

On completion of your course, you will receive the dual award:

Award 1 is issued by Stonebridge Associated Colleges: Airline & Airport Customer Care Certificate

Airline & Airport Customer Care Certificate is…

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Frequently asked questions

There are no frequently asked questions yet. Send an Email to info@springest.co.uk

The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.

Syllabus

The importance of the air travel industry

Passenger needs - providing a customer service experience

Airline and airport customer care

Creating a positive impression with passengers

Solving customers' problems

The importance of product knowledge

Key components of airline customer service

Qualifications

On completion of your course, you will receive the dual award:

Award 1 is issued by Stonebridge Associated Colleges: Airline & Airport Customer Care Certificate

Airline & Airport Customer Care Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Study Options

In order to offer our students the most convenient and flexible distance learning courses, Stonebridge Associated College offers you the option to study for your course via two methods:

  • 1. Via the traditional paper-based method.
  • 2. Through the online method via ElearnUK.

If you do not have Internet access, or would prefer to study this course via the traditional paper/postal based study method, you can find more information on the course by clicking on the link below.

Stonebridge Prices

Studying by Post. If you would like to pay by instalments, we do offer an affordable interest free payment plan scheme which allows you to spread the cost of your course over a number of months. However, to use this option you will need to study for your course using the traditional paper-based method. For more information on our payment plans please visit our website at www.stonebridge.uk.com

The reason why the course fee is less if you choose to study online, is because with online study there are no costs associated with postage and printing etc. and thus we are able to offer the course at a reduced rate.

The total amount payable over the term's period, is no more than the total cash price of the course.
(APR = 0%). Written quotations are available on request.

Study Hours

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 140 hrs.

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There are no frequently asked questions yet. Send an Email to info@springest.co.uk