City & Guilds NVQ Level 4 Customer Service Diploma (QCF) (109).
Description
Study Options Available
Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.
Course Summary
This City & Guilds NVQ Level 4 Customer Cervice Diploma is ideal if you are responsible for developing and implementing customer-service strategies for your team, department or organisation. You're looking to develop the skills needed to manage and resolve challenging issues raised by customers.
QCF
All of these new qualifications are part of the Qualifications and Credit Framework (QCF), applicable in England, Wales and Northern Ireland,…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Study Options Available
Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.
Course Summary
This City & Guilds NVQ Level 4 Customer Cervice Diploma is ideal if you are responsible for developing and implementing customer-service strategies for your team, department or organisation. You're looking to develop the skills needed to manage and resolve challenging issues raised by customers.
QCF
All of these new qualifications are part of the Qualifications and Credit Framework (QCF), applicable in England, Wales and Northern Ireland, providing successful learners with transferable unit credit.
National Credit Value
67 credits.
Support
Full support offered following initial induction and development of personal study plan with an assigned / dedicated tutor. Unlimited telephone, email and SKYPE support.
Programme Outline
Highly flexible to suit learner and employer needs.
Candidates complete 2 core units:
- Demonstrate understanding of customer service management
- Follow organisational rules, legislation and external regulations when managing customer service
You also take 47 credits worth of optional units. You choose at least 1 unit from each of four groups:
- Impression and image group
- Delivery group
- Handling problems group
- Development and improvement group
Examples units include:
- Organise the promotion of additional services or products to customers (Impression and image group)
- Make customer service environmentally friendly and sustainable (Impression and image group)
- Review the quality of customer service (Delivery group)
- Build and maintain effective customer relations (Delivery group)
- Monitor and solve customer service problems (Handling problems group)
- Apply risk assessment to customer service (Handling problems group)
- Plan and organise the development of customer service staff (Development and improvement group)
- Review and re-engineer customer service processes (Development and improvement group)
Why not ring us on 0845-4745005 for a no obligation discussion about this programme? We are here to help you make the right choice! Or visit our site for further information.
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