Level 3 Diploma in Customer Service (QCF)

This qualification is aimed at those who are in an established career in Customer Service; it can be undertaken in the work place to allow hands on experience and training in a customer focused organsation. It is a flexible route allowing a wide selection of units that can be tailored to meet the individual and organisational needs. Group A Mandatory Units: * Demonstrate understanding of Customer Service * Demonstrate understanding of the rules that impact on improvements in customer service Group B Optional Units: * Communicate effectively with customers * Deal with customers in writing or electronically * Organise the delivery of reliable customer service * Monitor and solve customer service problems * Work with others to improve customer service Benefits of gaining this qualification: * Obtain a recognised qualification * Up to date skills and knowledge * Proven motivation to succeed within the industry/sector * Increased progression opportunity within the industry Duration: A minimum of six months to complete, although depending upon the individual this may be completed within a shorter timescale. For more information please contact 01452 563400.

No specific entry criteria but must be able to achieve a Level 3 qualification. Progression onto this qualification could also be accepted following successful completion of the Level 2 Certificate (QCF) in Customer Service. All applicants are assessed at interview to ensure correct level of study. Prior qualifications or experience in a relevant job will be taken into consideration.

Progression onto a Level 4 qualification or above.

Gloucestershire College success rates for these qualifications are always well above the national average.

A learner said ' I have improved my competence at work since undertaking this qualification as it helped me to streamline and adpat my procedures'.

Please contact the Business Hub on 01452 563457 for more information