Customer Service, OCR NVQ level 4

Course Code: D0501 Entry Requirements:

The OCR Level 4 NVQ in Customer Service is aimed at the candidate working in a senior role within an organisation that treats customer service as a priority. The candidate does not have to be a line manager of other people or even have manager as part of the title; however they should hold a position that would allow them to influence decision making and shape how customer service is delivered inside or outside of the organisation.

It is suitable for candidates who:

have a role that is clearly linked to customer service, for example;

• customer service managers
• customer service team leaders
• people who have significant responsibility for operations, staff and other resources
• may have a general management type job that include some aspects of customer service
• are consultants or specialists who have responsibility for a particular aspect of the business which impacts directly on customer service, such as IT.

Please contact the Advice Shop for details of costs and start dates.

Please note that although the information given is believed to be correct at the time of publication, course information, costs where applicable and attendance details may change.