Diploma in Customer Service - Level 4

Providing excellent customer service is important for every business that views its long-term viability. This course is perfect as it teaches learners the tricks and tips on how to turn customers into the repeat, life-long loyal base. The Diploma in Customer Service Level 4 introduces learners to the key elements of customer service and what it takes to become an effective customer service supervisor or manager. It is a comprehensive training enabling learners to develop sound of customer service techniques and how to apply them into real-world situations.

The course covers the specifics of how customer service works in multiple industries. Learn how to create a positive impression, learn how to deal with customer queries and improve your customer communication skills. The philosophy of the course is to enable learners become successful as individuals who play an important role as customer service manager in different industries.

The Diploma in Customer Service Level 4 course will enable learners to become proficient in customer service management and ensure it improves the productivity and growth of an organisation. It is also an educational course for students who want to gain employment in the customer service industry, and learn the essential actions of providing excellent customer service in any related position.

What Will I Learn?

• Gain a clear understanding of the fundament aspects of customer service and apply them within your business environment.
• Improve your communication process and how to effectively communicate with customers.
• Learn how to continuously refine your customer service strategy in order to achieve the best possible outcome.
• Learn how to continuously refine your customer service strategy in order to achieve the best possible outcome.
• Learn how to implement a successful customer service plan in any industry that you work in.
• Learn how enhance your customer service relationship with your current and potential customers.
• Learn how to manage conflict in the workplace and ensure it doesn’t negatively impact staff performance.

Course Curriculum

1: Customer Service Environment

2: Principles Of Business

3: Resolving Customer’s Problems Or Complaints

4: Customers And Customer Retention

5: Monitor Customer Service Interactions And Feedback

6: Equality, Diversity And Inclusion In The Workplace

7: Manage Performance And Conflict In The Workplace

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Please Note: Additionally, £179+vat is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (it is not required to pay initially when you are registering). this payment can be paid into 3 installments when you are submitting your assessments.

Certification

Those who successfully completed the course will be awarded the Level 4 Diploma in Customer Service by ABC Awards. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Awarding Body (Accreditation)

ABC Awards is an Ofqual regulated, leading national awarding body which develops diverse, high-quality vocational qualifications for all ages and abilities post-14. Founded in 1998, ABC Awards is a leading national awarding organisation with a long-established reputation for high quality support and services to the educational sector. ABC Awards are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. If you gain an ABC Awards accredited qualification with Global Edulink, you will demonstrate a high level of skill, and will come away with many more opportunities open to you.