Customer Service NVQ Level 4 OCR

Customer Service NVQ Level 4 Awarding Body OCR Course Details If you are working in a senior position within an organisation that treats customer service as a priority and you are able to influence decision-making on the delivery of customer service, then this is the ideal course for you. Designed to be flexible, this course is offered on a workshop basis and gives you the opportunity to collate evidence and build a portfolio of work. To achieve a full OCR Level 4 NVQ Diploma in Customer Service, candidates must achieve 67 credits; 20 credits from the mandatory units and 47 credits from optional units. Candidates must select at least one unit from each optional group. A minimum of 15 credits from the optional units must be achieved at Level 4. Mandatory Units: Demonstrate understanding of customer service management. Follow organisational rules, legislation and external regulations when managing customer service. Example Optional Units Use customer service as a competitive tool. Organise the promotion of additional services or products to customers. Organise the delivery of reliable customer service. Plan, organise and control customer service operations. Monitor and solve customer service problems. Lead a team to improve customer service. Plan and organise the development of customer service staff. A Course for Candidates who have a role that is clearly linked to customer service, for example, customer service managers, customer service team leaders or people who have significant responsibility for operations, staff and/or other resources. The candidate does not have to be a line manager of other people or even have manager as part of their title. Entry Requirements There are no formal requirements; however candidates must work in a senior role within the organisation. Your work role must allow you to influence decision making on customer service.