Customer Service Advanced Apprenticeship

Your apprenticeship will involve completing a Diploma and a Technical Certificate in Customer Service, plus Key Skills in Application of Number and Communication. To complete your apprenticeship you will have training at your place of work.

Course Content

The qualification in Customer Service comprises a wide range of units for you to choose from including organising the delivery of reliable customer service, promoting additional products, using customer service as a competitive tool, processing customer service complaints and leading a team to improve customer service.

The Apprenticeship programme offers a great way to gain vocational training, qualifications and a wage at the same time. The programme is a three−way partnership between you, your employer and your training provider.A Customer Service Apprenticeship will give you a wide range of skills to help you deal with any situation in a customer service environment.

Entry Requirements

Available to young persons aged between 16−24 who are leaving or have left full−time education.
Before the start of the training programme, candidates will need to find a company which is happy to employ a trainee or already have a job in a CS environment.

Minimum Age 16. Maximum Age 24

Next Dates

Flexible - please contact us for further details

Price

While you are on an Apprenticeship, your employer pays you a salary and supports you whilst you undertake your training.

The National Apprenticeship Service will pay the costs of your training depending on your age.

Age

National Apprenticeship Service contribution

16 -18

up to 100%

19 - 24

up to 50%

25 +

Contribution for specified places