TutorCare Ltd

Address:

Spectrum House
Beehive Ring Road

RH6 0LG Gatwick

6.6
Average rating for TutorCare Ltd
Based on 40 reviews Read all reviewschevron_right
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Markham
1
First Aid at Work

"I am another trainer that has been treated really badly by this company. Whilst working for them I was often sent to jobs with too many people, rooms not appropriate for training or to jobs that the customers didn't even know about me coming! I was even asked to create my own paperwork and programme for a course they had taken payment for as they didn't normally run it.

When lockdown happened they cut ties with their trainers and refused to engage with them. Leaving them unpaid for jobs that had been invoiced for. Then we were offered 50% as full and final settlement.

They have a poor ethos of how they treat their customers and trainers and are entirely focused on the money.

The good reviews here are for the trainers the customers had. I always gave 100% for the people I trained. It is a shame that they never reciprocated this towards us.

Read the reviews before you book with this company, there are far better options out there." - 22-07-2020 14:36

"I am another trainer that has been treated really badly by this company. Whilst working for them I was often sent to jobs with too many peop… read full review - 22-07-2020 14:36

Description

We are an established provider of mandatory training courses to organisations and individuals across the UK. We deliver in-house to our clients as well as open courses at our training centres nationwide. 
We currently offer externally accredited courses in the following:

  • First Aid Training Courses
  • Food Safety Training Courses
  • Health and Safety Training Courses
  • Manual Handling Training Courses

Read the complete description

We are an established provider of mandatory training courses to organisations and individuals across the UK. We deliver in-house to our clients as well as open courses at our training centres nationwide. 
We currently offer externally accredited courses in the following:

  • First Aid Training Courses
  • Food Safety Training Courses
  • Health and Safety Training Courses
  • Manual Handling Training Courses
  • Risk Assessment Training Courses
  • Fire Safety Training Courses
  • Conflict Management Training Courses
  • Care Training Courses
  • NVQ's in Health and Social Care
  • Diplomas in Health and Social Care
  • Leadership and Management of Care Services

We are ISO 9001-2000, The Chartered Institute of Environmental Health (CIEH), The Health and Safety Executive (HSE), NCFE, Edexcel, City and Guilds and Matrix accredited.

For employers, having a workforce with the right skills and qualifications is not only a requirement in many instances, but is also essential for a successful business. Our qualifications are designed to help your employees to develop their knowledge and skills required, to give them nationally recognised qualifications to prove it and ensure your organisation is compliant with current legislation.

We operate a price promise for equivalent courses and will guarantee to beat any written current quote.

6.6
Average rating for TutorCare Ltd
Based on 40 reviews
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Markham
1
First Aid at Work

"I am another trainer that has been treated really badly by this company. Whilst working for them I was often sent to jobs with too many people, rooms not appropriate for training or to jobs that the customers didn't even know about me coming! I was even asked to create my own paperwork and programme for a course they had taken payment for as they didn't normally run it.

When lockdown happened they cut ties with their trainers and refused to engage with them. Leaving them unpaid for jobs that had been invoiced for. Then we were offered 50% as full and final settlement.

They have a poor ethos of how they treat their customers and trainers and are entirely focused on the money.

The good reviews here are for the trainers the customers had. I always gave 100% for the people I trained. It is a shame that they never reciprocated this towards us.

Read the reviews before you book with this company, there are far better options out there." - 22-07-2020 14:36

"I am another trainer that has been treated really badly by this company. Whilst working for them I was often sent to jobs with too many peop… read full review - 22-07-2020 14:36

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Btwir Cromwell
Carer
1
Online COSHH

"This company is total rubbish... Lost all records and data connected to online certificate... 20 modules completed... All lost due to
Incompedent It management...and therefore incompendent top management.
CQC and Unision are now on the case....
DO NOT USE This Company...
potential scammer... You have been warned... " - 23-01-2020 11:12

"This company is total rubbish... Lost all records and data connected to online certificate... 20 modules completed... All lost due to Incom… read full review - 23-01-2020 11:12

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robert waller
Director
2
First Aid at Work

"AWFUL COMPANY, MISLEADING SALES! AVOID AT ALL COSTS!!!! They arranged a course which i had to postpone and then hounded me for a 25% cancellation fee i knew nothing about then took it to court without me knowing. also sent the instructor who didnt know it was cancelled and he said it happens regularly....." - 11-03-2019 15:10

"AWFUL COMPANY, MISLEADING SALES! AVOID AT ALL COSTS!!!! They arranged a course which i had to postpone and then hounded me for a 25% cancell… read full review - 11-03-2019 15:10

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Georgia Smith
Freelance Event and Transport Management
1
warning AET is not available on Springest

"I have had to take this company to court - due to not answering complaints, being unprofessional and unhelpful. They have still not refunded or acknowledged me , I am now including the court fees in my costs, do not want anyone else to have to go through this horrific experience - never received my training on all three courses I bought - never received instruction until ti was too late and I had already been treated badly" - 21-03-2018 11:43

"I have had to take this company to court - due to not answering complaints, being unprofessional and unhelpful. They have still not refunded… read full review - 21-03-2018 11:43

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Alison James
registered manager
9
warning level 7 stragic management is not available on Springest

" Fantastic support and knowledge from the trainer understanding when trying to fit this in with work would recommend tutor care and would use them again
Prompt responses and certification

cannot praise enough thank you Ann" - 06-07-2017 15:29

" Fantastic support and knowledge from the trainer understanding when trying to fit this in with work would recommend tutor care and would u… read full review - 06-07-2017 15:29

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LOUISE WOOLGAR
1
Emergency First Aid

"NEVER EVER GET INVOLVED WITH TUTORCARE.

These people are rob dogs and are just interested in the money they can TRAP you for!!

I was harassed daily by 2 separate employees for money and when I cancelled the course 3 months in advance due to unforeseen circumstances they took me to county court for a 50% cancellation fee with our even offering to provide a different date!!!

Please avoid at all costs!! DO NOT EVEN PHONE THEM FOR A QUOTE AS THIS IS HOW THE HARRASMENT STARTED FOR ME!!!" - 02-02-2017 13:38

"NEVER EVER GET INVOLVED WITH TUTORCARE. These people are rob dogs and are just interested in the money they can TRAP you for!! I was h… read full review - 02-02-2017 13:38

Dear Louise, we made every effort within our terms and conditions to accommodate you, but whilst the hearing has yet to go through court we think it prudent to kindly ask to refrain from further slander.

- 02-02-2017 13:38
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Stewart
Director at Sparrex Limited
1
First Aid at Work

"Avoid at all costs! After over 20 years dealing with traiing companies Tutorcare are without doubt the worst experience we have ever had! Questionable business morales and appalling customer service. " - 19-12-2016 11:32

"Avoid at all costs! After over 20 years dealing with traiing companies Tutorcare are without doubt the worst experience we have ever had!… read full review - 19-12-2016 11:32

Dear Jennifer, We are sorry you have had a poor experience. However, our customer service is always accommodating and 97% of our customers leave positive reviews after our training sessions.

- 19-12-2016 11:32
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Tom Bean
10
Fire Marshalling

"Great experience! Hassle free training provided by a highly professional outfit. Would recommend to any needing staff training. I can say for certain that all of my training needs were met for the best price on the market" - 25-11-2016 18:20

"Great experience! Hassle free training provided by a highly professional outfit. Would recommend to any needing staff training. I can say fo… read full review - 25-11-2016 18:20

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Tracy Naden
Director
1
Emergency First Aid at Work

"Beware! Horrendous experience with this company ,called up for a QUOTE ended up being billed £536 and chased by debt collectors for something we as a company had not even authorised ,nightmare " - 21-11-2016 10:10

"Beware! Horrendous experience with this company ,called up for a QUOTE ended up being billed £536 and chased by debt collectors for somethin… read full review - 21-11-2016 10:10

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Anna Nolan
Office Manager
9
Fire Marshalling

"Fire Marshall course was held on one of our sites. Really friendly and helpful trainer, myself and the staff felt the training went well and would me able to cope, if a fire ever accured. " - 07-10-2016 11:46

"Fire Marshall course was held on one of our sites. Really friendly and helpful trainer, myself and the staff felt the training went well and… read full review - 07-10-2016 11:46

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Ann Stockdale
HR Learning & Development
10
Epilepsy Awareness

"Tutorcare always provide great training. They have a variety of trainers that offer different experiences and Ashcroft Care Services Ltd are happy with the quality of training they offer. The courses are varied in the delivery and are pitched to our various audiences including managers and support workers.
At Ashcroft the personal services of the accounts manager Josh Emeny make booking and and queries an easy process. Thanks Tutorcare." - 12-07-2016 13:50

"Tutorcare always provide great training. They have a variety of trainers that offer different experiences and Ashcroft Care Services Ltd are… read full review - 12-07-2016 13:50

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selina clark
Office Manager
10
Health and Safety Awareness

"Really friendly and helpful trainers, we are a national company and was able to source courses anywhere. The staff said the courses were really informative and helped with obtaining their CSCS cards." - 11-07-2016 15:33

"Really friendly and helpful trainers, we are a national company and was able to source courses anywhere. The staff said the courses were re… read full review - 11-07-2016 15:33

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Matt Williams
Director at 3CP Training
10
warning Multiple courses is not available on Springest

"Have been using Tutor Care for several of my courses. I have found the customer services to be excellent as well as the prices and course content. I will continue to use Tutor Care for the foreseeable future." - 11-07-2016 15:11

"Have been using Tutor Care for several of my courses. I have found the customer services to be excellent as well as the prices and course co… read full review - 11-07-2016 15:11

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Sharon Reynolds
Nursery Owner
10
Paediatric First Aid

"Voted the best course we have been on by all staff who attended. It was thorough, informative and delivered in an up-to-date and practical way. Marlon engaged everyone's interest and staff participated in discussion with confidence. " - 08-07-2016 14:42

"Voted the best course we have been on by all staff who attended. It was thorough, informative and delivered in an up-to-date and practical w… read full review - 08-07-2016 14:42

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Constanze Weidenfeld
Compliance Officer and Training Co-ordinator
9
Fire Marshalling

"I am the Training co-ordinator for the department within the South London and Maudsley Trust and we have been using Tutor Care for the First time. We have had Fire Marshall Training for all Management and i have to say we had a first class service and customer care from the moment I got in touch with them.very informative and not to much to the book, a very good combination.
we will be using Tutor Care again in the near future. " - 08-07-2016 11:04

"I am the Training co-ordinator for the department within the South London and Maudsley Trust and we have been using Tutor Care for the First… read full review - 08-07-2016 11:04

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Ryan Denton
Senior Manager
10
Food Safety Awareness

"Excellent company, have used them twice now and can't fault them. The training was top class and the trainer was available after the session to answer any additional questions. Well done. " - 05-07-2016 16:28

"Excellent company, have used them twice now and can't fault them. The training was top class and the trainer was available after the sessio… read full review - 05-07-2016 16:28

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John White
stores assistant
10
First Aid at Work (Refresher)

"OUTSTANDING INSTRUCTION AND GOOD PRACTICAL LESSONS THE SIZE OF THE GROOP WAS JUST RIGHT and the pace of training was spot on
location was good and lots of space to do the practical training" - 01-07-2016 10:24

"OUTSTANDING INSTRUCTION AND GOOD PRACTICAL LESSONS THE SIZE OF THE GROOP WAS JUST RIGHT and the pace of training was spot on location was … read full review - 01-07-2016 10:24

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Jaclyn Lanyon
Training coordinator
8
Health and Safety Awareness

"This course was excellent for my staff, there was much praise for it afterwards. The staff all said that the trainer was detailed and responded to their questions in an informative friendly way. I will definitely book again" - 28-06-2016 15:34

"This course was excellent for my staff, there was much praise for it afterwards. The staff all said that the trainer was detailed and respon… read full review - 28-06-2016 15:34

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Lena Walliman
Head of Nursing
10
Medication Awareness

"I have used Tutorcare in my previous company and now again in my present one. Tutorcare are reliable, professional and flexible to meet our business needs. When inducting carers for complex care we must always ensure that training is comprehensive, effective, and engaging - Tutorcare deliver this every time. " - 27-06-2016 16:07

"I have used Tutorcare in my previous company and now again in my present one. Tutorcare are reliable, professional and flexible to meet our… read full review - 27-06-2016 16:07

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Cook
training & recruitment
8
warning Stoma is not available on Springest

"Great Training! Very Informative.
Lorraine has a fantastic trainer, expressive with a vast knowledge and understanding. Lorraine was punctual, turned up with all her equipment. Lorraine was always very helpful and went above and beyond when delivered the training" - 23-06-2016 15:47

"Great Training! Very Informative. Lorraine has a fantastic trainer, expressive with a vast knowledge and understanding. Lorraine was punct… read full review - 23-06-2016 15:47

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