Managing Conflict in Working Relationships
- Level
- Total time
Managing Conflict in Working Relationships
Starting dates and places
Description
Acquire positive behaviours, skills and confidence to secure mutual solutions in difficult situations.
We offer the experience and expertise that comes from fourteen years of providing accredited mediation training.
This one day course offers key skills and approaches from mediation to help you manage your own and others conflicts. This course gives the positive behaviours, skills and confidence to secure mutual solutions in difficult situations.
On completing the programme participants will be able to
- Understand conflict theory and how it influences people’s behaviour
- Apply communication skills to build rapport with people in conflict
- Overcome resistance and engage people in a win/win approach to their conflict
- Understand the benefits of impartiality in managing their own and others conflicts
- Assess and address practical and emotional issues
- Access underlying issues and the drivers behind co…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Acquire positive behaviours, skills and confidence to secure mutual solutions in difficult situations.
We offer the experience and expertise that comes from fourteen years of providing accredited mediation training.
This one day course offers key skills and approaches from mediation to help you manage your own and others conflicts. This course gives the positive behaviours, skills and confidence to secure mutual solutions in difficult situations.
On completing the programme participants will be able to
- Understand conflict theory and how it influences people’s behaviour
- Apply communication skills to build rapport with people in conflict
- Overcome resistance and engage people in a win/win approach to their conflict
- Understand the benefits of impartiality in managing their own and others conflicts
- Assess and address practical and emotional issues
- Access underlying issues and the drivers behind conflict behaviour
- Work with people in conflict in a fair and structured way
- Control difficult conversations and heated exchanges
- Use positive communication to move people forward
- Constructively challenge unacceptable behaviour and set boundaries.
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.