Influencing and Negotiating Skills

The Importance of Influencing & Negotiating Skills: At work, we frequently need to influence others' behaviour and decision making as well as take part in more formal negotiations. Whether upwards or sideways within your own organisation, or with external clients or suppliers, there will be times when you want people to see things from your point of view. You want to win people round without causing conflict or disagreement. Becoming more aware of the impact you have on others as well as an understanding of what drives your key counterpart's opinion and position is vital when influencing and negotiating.

Benefits

This course will provide you with:

• A more positive and confident approach to influencing and negotiating
• An awareness of different negotiating styles and how to respond to them
• More personal impact when communicating throughout and outside your organisation
• Greater awareness of your current influencing style and techniques for more effective ways of influencing

Who should attend?

This course will be of benefit to you if you:

• Need to build relationships and influence others within your organisation
• Have a role which requires you to influence rather than manage
• Take part in or lead price or other types of formal negotiations
• Manage potentially difficult relationships with clients and other external contacts

Course Content

This course includes:

• Identifying your counterpart's influencing styles and preferences
• Choosing a communication style and approach that works
• How to expand your sphere of influence
• Pre-negotiation preparation, setting objectives, win-win and fall back positions
• The negotiation cycle
• Developing your emotional intelligence
• The role of body language