Description
Conflict is a reality of your work life. No matter what your job or your position, you will encounter conflict situations. During this program, you'll learn to recognize the faces of conflict so you can manage them more effectively. You'll also learn how to gain control of your emotions, as well as manage other people's emotions respectfully. Finally, you'll learn how to reach a collaborative, win-win solution.
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Conflict is a reality of your work life. No matter what your job or
your position, you will encounter conflict situations. During this
program, you'll learn to recognize the faces of conflict so you can
manage them more effectively. You'll also learn how to gain control
of your emotions, as well as manage other people's emotions
respectfully. Finally, you'll learn how to reach a collaborative,
win-win solution.
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