Telephone Selling Training

Developing telephone sales skills2 Days - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you.


Course Overview:

The aim of this course is to develop delegates' telephone selling skills. The course addresses the challenges of selling by 'phone, which is widely accepted as far more difficult than face to face selling. This is a highly practical course and includes numerous exercises with feedback and review. During the course delegates will develop their individual approach to making calls. The course is run by tutors with current and up to date sales experience. Tutors will relate to the delegates individual challenges and provide relevant support and guidance. The course also includes role-play using tele-trainer equipment. This provides delegates with opportunity to review their own techniques. Tutors encourage delegates to identify their own learning points so that they are better equipped to coach themselves on the job.

Programme Contents

Telephone Selling Techniques
Dealing with Rejection
Using Your Voice Effectively
Telephone Listening Skills
Planning Outgoing Calls
Cold Calling
Getting past the gate keeper
Reaching the Decision Maker
Telephone Tactics
Making Appointments
Opening a Call Positively
The Telephone Sales Presentation
Establishing Needs
Building Your Sales Case
Handling Objections
Gaining Commitment
Individual Self Development