Receptionist Training

An in-company workshop1 Day - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. A shorter version of this course with fewer skill development sessions is also available.

This module is designed for receptionists who need to interact with customers, suppliers and work colleagues. Delegates will gain an understanding of important techniques along with the key principles of customer service.

This training course is available as an in-company option only. We can also tailor this course or create a bespoke training course for you.

Programme Contents

Why is Customer Service Important?
Understanding the needs of callers
Customer care standards
Points of Difference
– Telephone v Face to Face Communication
Communicating
- The Golden Rules
- Questioning to Gather Information
- Adopting Effective Listening Habits
Telephone Techniques
- Answering Inbound Calls
- Re-Routing Calls
Handling Awkward Callers
Showing Empathy and Understanding
Handling Irate Customers
Dealing with Complaints
Instant Role Play
Your Action Plans