Professional Receptionist

This training course is for staff who are representing the company in a front line reception position, or who are asked to deputise in this important role from time to time. Important Note: This course is limited to 6 delegates to ensure maximum benefit
• Understand the importance of the receptionist role
• Get a full awareness of what is involved in being a receptionist
• Increase their confidence in performing their role
• Understand the importance of having the right attitude
• Learn how to make a first impression people remember
• Understand what is involved in best telephone practice and how to acquire a confident and friendly telephone manner
• Develop strategies for dealing with difficult people and situations
• Refresh their existing skills and gain new skills needed in this important role

Introduction & Workshop Objectives

• Finding out what you want to achieve today
• Identifying your personal strengths and areas for development

The link between Attitude and Performance

• What forms a good or wrong attitude?
• How does your attitude and motivation affect your performance?
• What can you do to improve your attitude when you have a 'bad' day

The Role of the Receptionist

• How do you feel in your role?
• What are your main tasks?
• What does your role involve in the wider organisational context?
• The importance of first impression
• Your handshake, personal presentation & body language and communication skills

The Essentials of good Telephone manners

• What is part of good telephone manners
• The importance of your voice, how you speak and what you say
• Taking and handling messages

What you need to keep in mind

• The importance of the Company Image
• The importance of interacting with Clients/Colleagues
• The Reception Area

Handling difficult People/Callers

Practice your telephone skills

Summary and Close

• Review the main Learning Points from the workshop

Creating an Action Plan for the future