Medical & Clinical Admin Level 3 course

This home learning course in medical & clinical administration is designed for people who wish to gain an accredited qualification to enable them to begin work or improve their career in Medical Reception and Medical Administration roles.

The objectives of the course are to:

Develop a broad understanding of the principles of medical administration & reception
Learn techniques and good practice for medical administration
Develop skills required in all areas of medical and clinical administration
Develop specialist knowledge of medical legislation and terminology
Prepare for AMSPAR studying qualifications
 

Unit 1: Reception Skills General reception skills Duties of a Medical Receptionist Telephone skills Customer service Making and recording appointments Unit 2: Office Administration Record keeping Communications Time management

Unit 3: Technology Typing and keyboard skills Microsoft office software Common medical software

Unit 4: Medical Terminology Origins of structure and medical terms Composition of medical words Terminology of body structures, systems, diseases and conditions Titles, professional qualifications and professional bodies Eponyms, acronyms and abbreviations in common use

Unit 5: Working with medicines Drugs awareness Legislation governing medicines Medicines Controlled Drugs Drugs disposal

Unit 6: Hygiene The importance of hygiene How to maintain hygiene standards Cleaning for infection control Waste disposal for infection control Health care associated infections

Unit 7: Confidentiaity The need for confidentiality The legal position Best practice Other legislation associated with record keeping