Gaining Commitment on the Telephone

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Description

Rapport + Rapport = Rapport

Overview:

This course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays.

Suitable for:

Anyone who makes outgoing calls and wants to maximize sales opportunities.

The Programme Topic Areas are:

  • Setting out our objectives
  • Types of closes to maximise appointments - over 20 types of close are studied
  • Preparation for the calls - includes an introduction to objection-handling
  • Participants to make outgoing calls - one to one super…

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Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Rapport + Rapport = Rapport

Overview:

This course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays.

Suitable for:

Anyone who makes outgoing calls and wants to maximize sales opportunities.

The Programme Topic Areas are:

  • Setting out our objectives
  • Types of closes to maximise appointments - over 20 types of close are studied
  • Preparation for the calls - includes an introduction to objection-handling
  • Participants to make outgoing calls - one to one supervision and advice
  • Discussion on 1st session of calls
  • Improving qualification - when to use open and closed questions
  • Role plays - here delegates practise closing early & often so that it becomes second nature
  • Participants to make outgoing calls - one to One supervision and advice
  • Problems and solutions
  • Summary & action plans agreed
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    There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.