The New PA

Course overview Who is it for?

This course is ideal for new or aspiring PAs who need a comprehensive overview of best practice in their role.

What is it about?

The role of the PA can be complex, varied and difficult, particularly at first. This course is a comprehensive overview of everything a PA needs to know to make a real impact in their organisation. Designed by real, experienced PAs to be as practical as possible, it covers communication, working in partnership with your manager, managing meetings and much more. Like all our courses, it’s fully interactive and can be tailored to address the specific challenges faced by each individual.

What will I get out of it?

• An understanding of the role of the PA, and the skills it requires

• Greater confidence, better communication skills and the ability to successfully influence stakeholders across the business

• Recognition of different management styles and the skills to work effectively with any manager

• Practical tips and techniques for managing even the busiest diary efficiently and working under pressure

• A framework for organising useful meetings and participating in them productively

• Networking skills for professional and personal success

• Help creating an individually-tailored set of goals and actions to take back to work, and identifying people in your support network who can help make them happen
  

  
  

What will I learn? What is a PA?

• How is it different from an administrator or secretary?

• What skills does a PA need to be successful?

Personal Branding

• How do we communicate with and win the respect of others?

• What is a personal brand and how does the concept apply to PAs?

• Creating your own personal brand

• Improving your brand

Managing Your Manager

• What challenges do we face when dealing with our managers?

• Using Jung’s communication styles

• Different management styles and how to work with them

Diary Management

• What makes effective diary management?

• Top tips and practical techniques

Meetings

• How to organise a meeting

• What's the best way of facilitating and supporting meetings?

• Contributing assertively and effectively

• How to use meetings as networking opportunities

Working Under Pressure

• How do you cope with pressure and stress?

• Time management and maintaining your personal brand

This course can be taken as part of our Institute of Administrative Management Level 3 Certificate in Professional PA and Administration Skills.

The qualification aims to give aspiring and existing PAs, secretaries and administration staff the foundation for their formal development in this role. It's an excellent introduction to the PA or administration role for anyone with limited experience or without formal training.

Anyone attending this course will be able to accredit their learning towards the qualification. Talk to one of our learning advisers on 0800 170 7777 to find out how you can get qualified.

Very enjoyable & beneficial day where I feel I have learnt a lot that will assist me in my role. “

- Laura Hooley

Derbyshire Fire and Rescue Service

PA & Secretarial