Executive PA - Providing top Level Support

Duration: A one day training course

Suitable for: PAs and secretaries who are looking to develop their role and improve their skills.

Objectives: By the end of the training course you will: • Understand the role of the Executive PA and know the skills required for this position • Know how to build a successful working relationship with your manager • Understand the principles of assertive behaviour and how to communicate confidently • Know how to manage your time more effectively • Be ready to take on more responsibility • Have tips and techniques for analysing problems and making decisions

Locations: Guildford, Surrey & London

Course Description

• What are we going to cover today?
• What are my priorities for the day?

The role of the PA / Executive Assistant

• How and why the role is changing
• What skills will help me to provide the proactive support my manager needs
• What do I want from my role?
• Understanding the role of management and where I fit in
• Building a successful working relationship with my manager - working in partnership

Being Assertive

• What is assertive behaviour?
• Giving feedback to our managers and other team members
• Learning to say 'no'

Time management tips

• Managing myself, my manager and my workload
• Looking at symptoms of poor time-management and how they can be overcome
• Setting priorities and meeting deadlines
• To do lists, planners and other tools

Taking more control and responsibility

• Solving problems effectively and with confidence
• Making decisions in your manager's absence
• Using initiative to get the task done

The way forward

Key learning - review of practical tips to take back to the workplace