From PA to Executive PA

Duration: A two day course

Suitable for: PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role, improve their skills and seriously enhance their performance.

Objectives:

By the end of the course you will:

• Understand the role of the Executive PA and others' expectations
• Know how to build a more successful working relationship with your manager
• Understand the principles of assertive behaviour and how to communicate confidently
• Be able to plan and monitor ongoing tasks and projects successfully
• Be confident to contribute effectively in meetings
• Know how to manage your time more effectively
• Be able to develop your role and take accountability
• Have tips and techniques for analysing problems and making decisions.

Locations: Guildford, Surrey & London

Course Description

The Role of the PA / Executive Assistant

• What skills and qualities you need to provide the proactive support your manager expects
• Knowledge & awareness of the Four Working Styles
• Identifying your strengths and aspects for development

Understanding the reality of your job

• Analysing your role
• Diary management
• Managing yourself, your manager and the workload
• Setting priorities and achieving deadlines

Preparing and presenting information

• On your own behalf / on behalf of your executive

Decision making / problem solving