Alternatives for Managing Difficult And Demanding Customers

p This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interperso…

p This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides t…

p This course is designed to support delegates who wish to protect their business during periods of uncertainty caused by recession. In dif…

There must be many people who found conventional English language classes at school difficult and who have now taken jobs where face-to-fac…

There must be many people who found conventional English language classes at school difficult and who have now taken jobs where face-to-fac…

Telesales Face to face access to key customers is increasingly difficult to arrange. For many businesses sales are generated almost entirel…

Those who deal with customers on a day to day basis - face to face or by telephone and who want to review current performance and pick up n…

This one-day practical course is a must for those wishing to hone their interviewing skills both on the phone and face-to-face. It covers p…

This course gives you the core skills needed to deal with difficult customers. Overview: This course helps identify difficult personality t…

This course is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is p…

Overview: A Profit and Loss Account can give some excellent information about the financial performance of a business, however reading it o…

Designed for anyone who works in a role that involves face-to-face or over the phone contact with customers. DescriptionCustomer service de…

Receptionists and telephonists are vitally important to a business as you only have one chance to create a good first impression.  Course …

In 95% of businesses, lack of communication is the main issue that causes problems. Through this practical one day workshop, we will ease t…

Who is the course for? The course provides training for individuals who are responsible for handling customer complaints and/or front-line …