Dealing With Difficult Customers
Starting dates and places
Description
This course gives you the core skills needed to deal with difficult customers.
Overview:
This course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people.
Suitable for:
Front line staff who wish to improve their skills at handling difficult people in challenging situations.
The Programme Topic Areas are:
- Recognise classic profiles of difficult people and strategies for handling them
- Pre-empt challenging situations and avoid escalating them further
- Identifying customer types
- Recognise personality types with which you may clash
- Strategies for dealing with the different customer types
- W…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This course gives you the core skills needed to deal with difficult customers.
Overview:
This course helps identify difficult personality types and how
to deal with them effectively and provides the skills necessary for
dealing with hard-to-handle people.
Suitable for:
Front line staff who wish to improve their skills at handling
difficult people in challenging situations.
The Programme Topic Areas are:
- Recognise classic profiles of difficult people and strategies for handling them
- Pre-empt challenging situations and avoid escalating them further
- Identifying customer types
- Recognise personality types with which you may clash
- Strategies for dealing with the different customer types
- Why does a customer complain?
- Dealing with complaints
- Complaint recordings
- Calming angry, upset and unresponsive individuals
- Handle aggressive behaviour
- Summary & action plans agreed
"A difficult subject which was delivered in an interesting, thought-provoking and often interesting way."
Client Manager – Transport Company
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.