Customer Service (QCF) Diploma NVQ Level 3

Designed for anyone who works in a role that involves face-to-face or over the phone contact with customers.

Description

Customer service demands have increased dramatically over the past few years and this trend is set to continue.
The demand for excellent customer service exists in all sectors of commerce and industry in the UK for customers and the workforce and the diversity of customer service roles within organisations spans a wide range of occupations and functions. This is reflected in the many optional units within the Customer Service NVQ Level 3.

How will I be assessed?

Continuous assessment is carried out in the workplace over a period of time, with one-to-one support and guidance from your assessor.

Assessment is based on your ability to show competence within your role, and this will generate a portfolio of evidence to meet the required standards and successfully complete the qualification.

Entry requirements

This is a work-based qualification therefore your current role must generate appropriate and relevant evidence.

How much does it cost?

Total Fee: 1,235.00
Discount Fee: N/A

When does it start?

Day Start End Start date Weeks Total fee Dis fee VAR VAR VAR VAR £1,235.00 N/A

How do I apply?

Please telephone 01623 627191 ext 8080 or e-mail malcolm.mallatratt@wnc.ac.uk.

What can I do next?

1 In Person. We're open Monday – Friday 9am to 4pm at our Derby Rd and Chesterfield Rd sites. Find Us. By Phone. To pay by credit/debit card or for information on reduced fees call our enquiries line FREE on 0808 100 3626.

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