Effective Interviewing Skills

This is an essential course for anyone involved in the recruitment and selection process in any way - particularly managers who are recruiting staff into their own teams.

Do you regularly find yourself panic recruiting, taking the best of a mediocre bunch just to fulfil a need? Is your staff turnover too high? Are your operations at risk because you can't find the right staff or keep recruiting the wrong ones? Failings in the recruitment and selection process can do more damage to your organisation than almost any other factor. Matching the right person to the right role is vital, and this course will help you do just that.

• Competence in design and implementation of an attraction and selection process

• Up-to-date guidelines to ensure your interview process is legally compliant

• The skills to refine your job profiles to enable more targeted searches

• An understanding of a competency model to avoid poor selection

• Techniques to communicate effectively in interviews, getting the information you need to make the best decisions

• The opportunity to practise interview scenarios with professional actors

• Clearly define required competencies

• Use and create person specifications

• Make short lists work for you

• Work with a clear structure to manage timings

• Build a relaxed atmosphere to improve communication flow

• Use different selection techniques for different roles

• Questioning techniques

• Active listening

• Non-verbal communication

• Learning from others’ mistakes

• Current legislation

• Avoiding the ‘halo’ and ‘horns’ effect

• Balance your emotional reaction

This course can be taken as part of our Chartered Management Institute Level 4 Certificate in Management. The qualification helps managers with some experience confirm best practice and formally acredit their knowledge. It's an excellent way for any manager to take the next step in their career.

This is the best training course I have attended and Andree is a brilliant coach. I really enjoyed sharing our stories and learning from Andree. “

- Claire Goater

Mitsubishi Ufj Trust International Ltd