Ptp Training and Marketing Ltd: 194 products
Dealing with Incoming Calls Positively
p The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. Thi…
Introduction to Building Personal Resilience
p Do you often feel overwhelmed by the pace of change and the demand to deliver results in today#39;s modern world?br / If so, this one day…
Call Centre - Achieving Best Practice
p This course has been designed and adapted for a number of PTP#39;s clients that run call-centres to handle incoming calls to the company.…
Masterclass In Solving Problems at Work More Creatively - Half Day (pm)
p Creativity is essential in every organisation that needs to achieve and maintain a competitive edge on their competitors in today#39;s to…
Assertiveness Building Personal Confidence
p Assertiveness Training ndash; This assertiveness and building personal confidence programme helps delegates understand why it is sometime…
Building Personal Professional Confidence
p This course is aimed at anybody who struggles to assert themselves in business or social situations because of a lack of confidence. The …
Communication Skills
p This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look a…
Cutting Costs and Waste in Your Office
p An inspirational and practical course that explores where and how we can cut waste in the office through environmental and managerial str…
Relationship Marketing
p Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by …
Enhancing the Visitors Experience
p All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.nbsp; Th…
Influencing Skills
p This is a trainer-lead, delegate-centred course. Delegates participate through discussion of current situation and how to move to their p…
Professional Writing Skills
p The aim of this one-day professional writing skills course is to help participants develop their skills, so that they can convey their me…
Planning Sales Activity to Help Meet Exceed Targets
p This course investigates patterns of behaviour at work that impact on time management. The course focuses on planning, prioritising and r…
Senior Management Skills
p This Senior Management Skills course is designed to support delegates who wish to accelerate their own development within Management. It …
Know Your Customer
p The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interacti…