Ptp Training and Marketing Ltd: 194 products
Telephone Techniques - Incoming Outgoing Calls
p This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help d…
Motivation Skills
p Motivation is key to any successful people management role; firstly understanding what makes individuals tick, and, secondly, how we can …
Masterclass in Managing Your Time More Effectively - Half Day (pm)
pThis half-day course is aimed at staff members at any level who wish to improve their performance by managing their time as effectively as…
Outstanding Customer Service Skills
p An intensive, practical and activity-based programme building the delegate#39;s knowledge, skills and the will to support customers, ulti…
Advanced Telephone Prospecting
p This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by …
Business Friendly Finance - Half Day (am)
p This course is aimed at non financial managers and others in positions where an understanding of finance will help them be more effective…
Writing Effective Sales Letters Promotional Materials
pThis course covers the planning, structure, layout and presentation of promotional materials and sales letters. Do you write in clear and …
Work-Life Balance
pMany people feel they are busier at work and have more demands on them than ever before. We need to get the balance right between work and…
Developing Your PA Potential to Ensure Success
p The developing your PA potential course is designed for all PAs or Executive Secretaries who would like to improve and develop their PA s…
Self-Discipline and Emotional Control in the Workplace
p Managing your emotions under pressure. Does your temper ever get you into trouble? Do you sometimes rub people up the wrong way? Do you e…
Body Language - The Hidden Secret of Communicating Successfully
p Why is it that some people seem able to consistently communicate better than others? Research has shown that it is because excellent comm…
How to say 'No' and retain Customer Satisfaction
p Saying #39;No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of act…
Building Excellent Working Relationships
pWhy is it that there are some people that we just dont seem to hit it off with easily, whilst with others we manage to create rapport with…
Speed Reading Information Management
p Mounting work pressures, too little time, keeping your knowledge base up-to-date, checking out the competition: we all have to find a way…
Winning Ways to Close a Deal - Half Day (pm)
pEverybody involved in sales wants to be seen as professional and sometimes this leads to salespeople not being assertive enough with their…