Managing People & Performance

This managing people course is designed to help line-managers and supervisors meet their key responsibilities to provide good management to their staff - helping them to perform effectively with enhanced job satisfaction.Emphasis is placed on taking a pro-active approach to motivating and developing people and to adopting appropriate and flexible management styles based on the concept of 'differential leadership'.The course also focuses on the central role of performance appraisal systems and how line-mangers can get the best out of them integrating them with their everyday management of staff.

Course Membership

• Line-managers and supervisors.

• HR specialists who wish to review their organisation's approach to performance management.

Course Objectives By the end of the course participants will have:

• reviewed their responsibilities for, and attitudes towards, managing performance

• developed a plan for managing the performance and development of each individual for whom they are responsible

• developed their understanding of their own appraisal system and how to get the best from it

• reviewed the range oftraining interventions available

Course Outline

• Dimensions of performance

• Practical motivation

• Delegating tasks and responsibilities

• Management style – 'differential leadership'

• Getting the best from appraisal

• Setting and agreeing objectives

• Leading appraisal discussions/performance reviews

• Constructive criticism and problem solving

• Identifying and actioning training needs

• Skills of on-job training

• Coaching and development

Course Methods

Case studies and role-plays provide a framework for exploring issues and reviewing skills. The course also makes use of informal lecture, group discussion and training films.