Customer Service Excellence

The Programme

This programme is for people who wish to gain an understanding of principles and practice of Customer Service Excellence. Focusing on why it is important to plan, deliver and monitor customer service for the success of their business. This course content is designed for study by distance learning at work or at home. You will receive a course manual, assignments and study guide, plus tutor support by email.

Course Units:
What is Customer Service Excellence?
Why is Service Excellence Important?
What Do Customers Want?
How to Plan for Service Excellence
How to Deliver Service Excellence
How to Monitor Service Excellence
How to Maintain Service Excellence

The course objectives are:
Understand excellent service and why it is important
Define service excellence
Identify what customers want
Devise a plan for service excellence
Deliver a service excellence project
Monitor and assess the effectiveness of the plan
Maintain service excellence in your organisation

Costs

£245

Venue

Distance Learning

Dates

You can start at any time and plan your studies over a period of up to six months.

Length of Study

Four to six months
The course will take around 80 hours of study to complete