1 Day Communication Skills

A practical 1-day Communication Skills Course that helps you communicate confidently, adapt to different personalities and maximise your impact in workplace situations. Includes hands-on practice, proven techniques and supportive feedback. Perfect for meetings, presentations, performance reviews and client interactions.

SUITABILITY - Who should attend?

This course is ideal for anyone who wants to improve their communication effectiveness and impact when interacting with colleagues, clients and stakeholders. It is suitable for:

• Professionals whose work depends on successful interaction with others
• Managers and team leaders who need to communicate clearly and assertively
• Individuals who want to enhance their verbal and written communication skills
• Staff who communicate in team meetings, interviews, presentations or performance reviews
• Sales, customer service and business development professionals
• Anyone who needs to give and receive feedback effectively
• Employees who want to adapt their communication style to different personalities
• Professionals seeking to improve telephone communication and email etiquette
• Individuals preparing for networking events or stakeholder engagement

COURSE CONTENT

This practical one-day Communication Skills course equips professionals with the confidence, techniques and adaptability needed to communicate with impact in any workplace setting. Delegates learn how to communicate clearly, listen actively, give feedback effectively and adapt their style to different personalities using proven tools, real-world examples and hands-on practice.

Throughout the programme, participants explore essential communication skills that can be applied to team meetings, interviews, presentations, performance reviews, networking events and day-to-day workplace interactions. The day includes supportive practice sessions, giving everyone the opportunity to apply their new skills and receive personalised feedback.

What the Course Covers

Introduction to the Field of Communication

• The importance of communication in today's workplace
• Key elements and skills of effective communication
• Telephone communication techniques
• Written communication using email etiquette
• Questioning and active listening skills
• Self-presentation and self-promotion
• What helps and hinders communication at individual, team and organisational level

A Key Communication Skill - The Skill of "Feedback"

• The importance of feedback to people and organisations
• Types of feedback we receive in workplace situations
• Structuring feedback effectively
• Giving and receiving feedback professionally

Communicating Assertively

• What assertive communication is and is not
• How to plan, structure and conduct assertive communication
• Using assertive communication in challenging workplace situations

Communication to Different Personalities

• The types of people and personalities we communicate with
• Understanding how each type likes to communicate and be communicated with
• Adapting our communication style to others for maximum impact

Employee Engagement

• Holding successful and inspiring team meetings
• Communicating effectively with your immediate team
• The importance of productive 1-to-1 conversations

Delegate Packs

On completion of the course, delegates will receive a delegate pack which includes:

• Course workbooks
• Copies of slides
• Contact phone number and email address where attendees can receive follow-up consultation with the trainer when back in the workplace
• Certificate of Attendance

Added Value

The course trainer will work with all delegates to create a practical and personal action plan that can be implemented back in the workplace.

In House / In Company

This course is available as a Public/Open Course or can be delivered in-house, saving your organisation both time and money. It can be delivered as per the standard course outline or tailored to include company- or industry-specific case studies and terminology. Alternatively, Asset Training Academy can create a fully bespoke programme to meet your specific organisational needs, delivered anywhere in the UK at no extra cost. We also offer a free consultation for all in-house programmes. Please contact us to discuss your requirements and receive a no-obligation quote.

Customer Reviews

"Excellent course. The presentation was at a good pace, covered a wide variety of all aspects of communications but was delivered with a very bright, fun and interesting format."

Glyn Jones, Shift Controller

"Overall an excellent course. Very well presented and good interaction by all. This course would be of great benefit for others, including the managers."

Kevin, NGF Europe

"Excellent course. The pace and delivery made the course enjoyable throughout the day."

Peter, NGF, St Helens

"Super Course. Very informative and interesting."

Heidi, Sales Admin Team Leader, NGF Europe Ltd