Communication Skills - A Masterclass in Effective Communication

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Provider rating: starstarstarstarstar 10 Courtney Associates has an average rating of 10 (out of 3 reviews)

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Starting dates and places

Birmingham
24 Jul 2019
Liverpool
31 Jul 2019
Warrington
28 Aug 2019
Manchester
6 Sep 2019
Leeds
16 Sep 2019
London
23 Sep 2019
Birmingham
30 Sep 2019

Description

Ask any employee in any organisation, large or small about problems they face at work on a daily basis and you will usually find “communication” lying at the heart of it.  This 1 day course therefore, explores the importance of communication at work and provides you with the necessary skills and knowledge to maximise the impact of your communication on others, both in and outside the workplace.

This intensive1 day course aims to allow delegates to understand how to maximise their communication skills in a variety of situations, on a number of formal/informal occasions and with a range of differing personalities.  The course will also enable delegates to develop professional business communi…

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Frequently asked questions

There are no frequently asked questions yet. Send an Email to info@springest.co.uk

Ask any employee in any organisation, large or small about problems they face at work on a daily basis and you will usually find “communication” lying at the heart of it.  This 1 day course therefore, explores the importance of communication at work and provides you with the necessary skills and knowledge to maximise the impact of your communication on others, both in and outside the workplace.

This intensive1 day course aims to allow delegates to understand how to maximise their communication skills in a variety of situations, on a number of formal/informal occasions and with a range of differing personalities.  The course will also enable delegates to develop professional business communication skills to ensure they maximise their impact with everyone they come into contact with and adapt their communication styles to others.

Suitability - Who should attend?

This course is targeted at any member of staff whose work depends on successful interaction with others and who want to maximise the impact their communication skills have on work based situations.

Course Content

This Course will help you to become a more, inspirational and effective communicator.  By understanding the importance of clear and focussed written and verbal communication skills, delegates will be able to communicate with confidence and impact in a variety of workplace situations, ie. Team meetings, interviews, presentations, performance reviews, networking events.  They will understand the importance of “feedback” and the role behaviours and personalities play in relation to effectively communicating with others.

-  Introduction to the Field of Communication

  • The importance of communication in today’s modern setting
  • The key elements and skills of communication
  • Telephone communication
  • Written communication - email etiquette
  • Maximising our communication skills in a variety of situations
  • What helps and hinders communication at an individual, team and organisational level
  • Questioning skills
  • Listening skills
  • Self presentation and self promotion

 -  A Key Communication Skill - The Skill of "Feedback"

  • The importance of feedback to people and organisations
  • The types of feedback we receive in life
  • Structuring feedback
  • Giving and receiving feedback effectively

 -  Communicating Assertively

  • What assertive communication is and is not
  • How we should plan, structure and conduct assertive communication
  • Using assertive communication in a variety of situations

 -  Communication to Different Personalities

  • The type of people and personalities we have to communicate with
  • Understanding as to how each type likes to communicate and be communicated with
  • Adapting our communication style to others

 -  Employee Engagement

  • Holding successful and inspiring team meetings
  • Communicating with your immediate team
  • The importance of 1 to 1’s

 

A Masterclass in Effective Communication

Tom Courtney- Trainer Profile

Tom Courtney is a highly skilled and experienced Training & Development Specialist who has operated across all Industry Sectors over the last 27 years, delivering a comprehensive range of Training & Development interventions to a whole variety of Clients throughout the UK and internationally.  He has extensive skills, knowledge and experience related to improving “individual”, “team” and “organisational” performance and takes pride in establishing and sustaining effective and enduring client relationships. 

Tom achieves measurable results related to improved client and employee satisfaction by sharing his extensive business training acumen in line with the specific requirements identified by his client group. Some of his key achievements to date include:-

The Design, Development , Delivery & Evaluation of:

  • UK Oil Industries inaugural DTi  Business to Business Mentoring Initiative through the Department of Trade and Industry
  • unique Price Waterhouse Management Programme in Azerbaijan
  • worldwide Project Management Programme for International Oil & Gas Offshore Vessel Logistics Organisation
  • worldwide Quality Management Programme for Major Oil Contractor
  •  Level 5 Senior Management Development Programme for UK National Fire Service
  •  “Training & Learning Skills” Programme for  Fire and Rescue Service
  •  North Scotland’s inaugural Head Teacher Management Development Programme

Tom was also responsible for obtaining the first Belbin Agency Licence in Scotland and achieving the first SQA in Education Business Partnership Activities.  Tom has owned his own Consultancy Business for the last 9 years and has held Directorships and Non Executive Roles in a range of private and public sector organisations over the years.  A trained Behavioural Analyst, his career has taken him throughout Europe, Asia, the USA, the Middle and Far East and he has appeared a number of times on TV as a guest presenter on Training and Development matters.

 Tom Courtney:  “The following statements outline some of the concerns delegates have expressed on my Communication Skills courses over the years”:

  • “ I wish I could get people to listen to me”
  • “ No one seems to listen to what I have to say at team meetings”
  • “ I don’t seem to be able to get my message over to my team
  • “I sometimes feel undermined by certain team members and feel that I am not taken seriously as their line manager”
  • “On occasion I feel that my contributions and suggestions at senior meetings go unheard”

“I thrive on the opportunity of working with my delegates to help them overcome their Communication Skills concerns.  Drawing on 25+ years of personal and professional global experience of working with a range of audiences, I help delegates to practically maximise the impact of their communication to a variety of people, on a range of differing occasions, giving them the confidence they need to make a real difference to how they are perceived by others within the workplace”.


Delegate Packs

On completion of the course, delegates will receive a delegate pack which includes:

  • course workbooks,
  • copies of slides
  • contact phone number & email address where attendees can receive follow up consultation with the trainer when back in the workplace
  • Certificate of Attendance

 

Added Value


The course trainer will work with all delegates to create a practical and personal action plan that can be implemented back in the workplace.

In House / In Company 

As well as being offered as a Public/Open Course, this course can also be delivered as an in-house programme, which can save your company both time and a significant amount of money.  It can be delivered exactly as shown in the course outline, or customised to include company- or industry-specific case studies and terminology. Alternatively, Courtney Associates can develop an entirely bespoke programme to meet your organisational needs, delivered anywhere in the UK at no additional cost.  We provide a free consultation service for all of our in-house programmes.  Please contact us if you interested in this option and would like to receive a free, no obligation quote.

Government Funding / Grants

Funding up to 50% may be available to attend this course. If you are a senior decision maker in an organisation that employs between 2 and 249 members of staff you may be eligible for this.  Please contact us for further information

Customer Reviews

Excellent course. The presentation was at a good pace, covered a wide variety of all aspects of communications but was delivered with a very bright, fun and interesting format.
Glyn Jones, Shift Controller

Overall an excellent course. Very well presented and good interaction by all. This course would be of great benefit for others, including the managers
Kevin, NGF Europe

The course trainer, Tom Courtney, had excellent subject knowledge and the course covered a good range of relevant subjects
Mike Carr, Shift Controller

Excellent course all round! Would be of benefit to others within my organisation, including the managers.
A. Fairclough

Excellent course. The pace and delivery made the course enjoyable throughout the day.
Peter, NGF, St Helens

Super Course. Very informative and interesting.
Heidi, Sales Admin Team Leader, NGF Europe Ltd

 

 

 

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There are no frequently asked questions yet. Send an Email to info@springest.co.uk

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