Apprenticeship in Customer Service (Level 2)

Introduction

This programme will equip you with the core skills required in a customer service environment.

What Will I Learn

By completing the course, your vocational and employability skills will be well developed. The qualification also provides an excellent academic grounding that will allow you to consider higher education.

Example Modules

• Communicate Using Customer Service Language
• Follow the Rules to Deliver Customer Service
• Communicate Effectively with Customers
• Deliver Reliable Customer Service

How Will I Be Assessed?

Many of the units are assessed by a computer based exam. Some units are assessed by computer administered methods and marked by an assessor. You will also be assessed in the workplace.

Entry Requirements

You should have 5 GCSEs at grade C or above including Maths, English and ICT or equivalent key skills.

Qualification type: Not applicable Mode of study: Part-Time Courses Start date: September Duration (weeks): To be confirmed Hours per week: To be confirmed Days of the week: To be confirmed Course code: PFWBTCSV2