Business Process Management

• Delegates who have a good basic knowledge of quality principles and who are looking for best practice and structured ways of achieving leading edge best practice both for themselves and their organisation.

Course objectives

• To understand the role and purpose of business process
• To effectively re-engineer a range of business process
• To define key process outputs and impacts
• To align process input resources with desired business process outputs
• To effectively engage with key stakeholders
• To effectively manage change cycles
• To underpin redesigned business process with effective systems and policy

Course content

Role and Function of Process Management

• The key relationships between, people, systems and process
• Defining key process outputs
• Key organizational benefits of process management
• Global best practice

Business Process Re-engineering

• The Strategic process roadmap
• Engaging with stakeholders
• Aligning & managing process inputs
• Building cohesive business systems

People and Change Management

• Critical success factors within people and change management
• The change management roadmap
• Emotional intelligence within process re-engineering
• Overcoming resistance

Embedding New Systems and Process

• Developing effective organizational policies
• Ensuring effective quality delivery
• Cost efficiency and management
• Effectively managing risk

Practical Implementation

• Delegates will re-engineer a range of business process, utilising the learning outcomes from the previous four days
• In addition, delegates will create individual and departmental action plans to develop their role upon return to the workplace