Business Process Management

Without well defined, stable processes it is not possible to provide a consistent service to your customers or to be able to drive effective business improvement initiatives. Yet, one of the most common barriers to continuous improvement that we experience is an insufficient focus and understanding of process management. This practical two day course will provide your managers with the skills they need to analyse, improve, design and control your business processes – forming a robust base for waste elimination and efficiency improvement.

Course Content

Day 1
Understanding Processes
• What is a process
• Defining value streams
• Understanding our customers

Process Mapping Techniques
• Mapping the current state of a process
• SIPOC maps
• Process flow charts
• Process sequence charts
• Cross functional process maps

Process Analysis Tools
• Value Add /Non-Value Add analysis
• Critical path analysis
• Managing risk with FMEA
• 5 Why problem solving
• Indentifying sources of variation

Day 2
Principles of Future State Process Design
• Creating lean process design
• Dealing with demand fluctuation
• Improving process flow
• Standard work
• Identifying & improving bottlenecks

Process Control Mechanisms
• Assessing the current process

Measurement Systems
• Designing a control plan
• The role of visual management
• Principles of mistake proofing
• Introduction to SPC
• Standardisation techniques