Customer Relations Level 2
- Level
Customer Relations Level 2
Provider rating:
Starting dates and places
This product does not have fixed starting dates and/or places.
Learn Now offers their products as a default in the following regions: Aberdeen, Armagh, Bangor, Bath, Belfast, Birmingham, Bournemouth, Bradford, Brighton, Bristol, Cambridge, Canterbury, Cardiff, Carlisle, Chelmsford, Chester, Chichester, Coventry, Derby, Dundee, Durham, Edinburgh, Ely, Exeter, Gillingham, Glasgow, Gloucester, Hereford, Inverness, Ipswich, Kingston, Lancaster, Leeds, Leicester, Lichfield, Lincoln, Lisburn, Liverpool, London, Londonderry, Manchester, N/A, Newcastle, Newport, Newry, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Portsmouth, Preston, Reading, Ripon, Salford, Salisbury, Sheffield, Southampton, St Albans, St Davids, Stirling, Stoke-on-Trent, Sunderland, Surrey, Sussex, Swansea, Truro, Wakefield, Wells, Westminster, Winchester, Wolverhampton, Worcester, York
Description
Course Description
If you want to develop your knowledge of Customer Relations so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you.
The Distance Learning Customer Relations course is designed for people who wish to gain an understanding of principles and practice of Customer Relations. No prior knowledge is required.
The objectives of the course are to:
- Understand the need for customer care skills
- Identify strengths and weaknesses in your firms care approach
- Plan a caring approach
- Develop personal customer care skills – face to face
- Develop personal customer care skill…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Course Description
If you want to develop your knowledge of Customer Relations so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you.
The Distance Learning Customer Relations course is designed for people who wish to gain an understanding of principles and practice of Customer Relations. No prior knowledge is required.
The objectives of the course are to:
- Understand the need for customer care skills
- Identify strengths and weaknesses in your firms care approach
- Plan a caring approach
- Develop personal customer care skills – face to face
- Develop personal customer care skills – on the phone
- Understand how to deal effectively with anger, aggression and complaints
- Define the role of receptionist
- Describe good practice in receiving visitors and guests
- List the administrative function assigned to reception
- Understand the importance of security and personal safety
Previous Knowledge Required
You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.
You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.
Support
You will receive the entire package of course materials in a single dispatch together with dedicated Tutor Support for 12 months. All assignments are marked by one of our professional Tutors who will offer regular feedback and guide you through your course.
You will be provided with the telephone number for your dedicated Student Support Team who will be available for any other queries that you may have whilst completing your course. You can be assured that you will receive unlimited support for your home study course, so there is no need to struggle or feel isolated during your studies.
Assessment
This course is assessed through a series of tutor marked assignments. No attendance at an exams centre is required.
Check out our website for any relevant offers and voucher codes http://www.learnnow.org.uk/
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.