Understanding Customer Types Training Course

developing customer relationship skills1 Day - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you.

Course Overview:

Duration - 1 Day

The course will involve delegates completing the Spearhead personality profiling "Relationship Sales Value Profiling" questionnaire, which has been specifically designed to enhance the sales performance of the experienced sales professional. The questionnaire will yield invaluable information about each delegates individual sales style and their strengths and weaknesses. The course also highlights customers behaviour & buying criteria and identifies how to get the most out of the business relationship to produce higher levels of sales success. Spearhead training have worked with a specialist organisation ito develop the exercise used in this course, which includes many latest findings into human behaviour in the business world.

Programme Contents

Selling to Different Personality Types Using Spearhead's Relationship Sales Value Profile
Introduction and Explanation
Individual Delegate Questionnaire
RSVP Results Explanation
Understanding Your Individual Style and Motives
Do's and Don'ts in Customer Relationships
Identifiable Behaviours Verbal and Non-Verbal
Motivating Customers - Buying Criteria of Personality Styles
Dealing with Different Customers – Adapting Your Style
Delegate Individual Post Course Action Plans