Managing Team Performance

This training course has been designed specifically for anyone who has responsibility for managing or supervising the performance of an individual or a team. The course provides a robust framework of skills for managers at every level. It is particularly relevant to those managers who know they can get more from their team and who would benefit from new skills and strategies to help them achieve peak performance. The key objective is to get the best from your people through support, encouragement and effective coaching. By the end of the training delegates will be able to:
• Effectively diagnose the causes of underperformance
• Address the issue professionally (and legally)
• Avoid bias and ambiguity
• Devise a corrective action plan
• Follow up and review
• Identify the appropriate times to utilise a formal disciplinary process
• And you will have developed a personal action plan

Introduction & workshop objectives

• Establish what you want to achieve

Characteristics of an effective manager

• Identify and role model appropriate and desirable behaviours

Setting objectives and measuring results

• Setting goals and targets
• How to set SMART objectives

Performance

• Defining Expectations
• Observing Performance
• Measuring output

The performance appraisal

• Defining poor performance
• How to prepare
• The structure of the meeting
• Corrective feedback

Questioning and listening

• Skills for getting information
• Listening - the critical element of communication

Effective Motivational Techniques

• Motivational
• Developmental
• Giving & taking criticism

Formal disciplinary processes

Action planning

• Commit to action for the future
• Start now

Summary and close