People and Team Management

Course overview Who is it for?

Managers who need proven, effective techniques to get the best possible results from their teams. The communication and development skills this course provides can be used by managers in nearly any sector, industry or level of seniority.

This course focuses on team development and communication, so it's most suitable for managers and team leaders with direct reports. It's useful for managers who want more emphasis on coaching, development and interpersonal skills than the broader range of skills covered on Introduction to Management.

What is it about?

Driving the performance of individuals and teams is a big responsibility. As a manager it can be a real challenge to ensure that a team achieves its objectives whilst recognising and supporting the needs of the individuals within it.

This practical course will give anyone managing a team confidence that they are making the most of their people. It provides best practice approaches to some of the key interpersonal challenges managers face, such as managing different personality styles within a team, communicating effectively and delivering coaching. Learners will leave with the skills they need to empower their teams for higher performance.

What will I get out of it?

• Understanding of the Performance Management Cycle

• A skills audit of your current management capabilities

• Strategies for preventing and overcoming team failure

• Practical ways to improve performance

• A practical seven-step delegation model

eFresher modules

• Management Styles

• Motivation and Reward

• Team Dynamics

MP3 modules

• Appraising Your Staff

• Getting The Best

• Inspiring Your Team

What will I learn? Understanding yourself and your role

• Identification of core management skills, along with a personal skills audit

• Exploration of Situational Leadership styles and how these tie in with the personal skills audit

• Introduction to the Performance Management Cycle and exploring the positive impact of effective performance management

Developing team performance

• Generating solutions and strategies for overcoming the 5 dysfunctions of a team as a means of remedying current issues or proactively managing potential ones

• Identification of team stages and associated roles, holes and goals

• Building a Team Charter as your team evolves

• Examining the key building blocks of successful teams

Developing individual performance

• Developing an understanding of the strengths and limitations of different motivation theories, along with the knowledge and confidence to apply modern schools of motivational thinking

• Focusing on the need to use objectives productively to stretch and develop your people

• Identifying and applying a model of delegation based on the premise that delegation should achieve something positive for everyone involved

• Application of an established coaching model in a practical context and setting

• Delivering feedback using a planned, structured and balanced approach

• Identifying a strategy to overcome potential conflict along with an opportunity to practise dealing with some "live" issues in a safe and supportive environment

This course can be taken as part of our Chartered Management Institute Level 4 Certificate in Management. The qualification helps managers with some experience confirm best practice and formally acredit their knowledge. It's an excellent way for any manager to take the next step in their career.

Anyone attending this course will be able to accredit their learning towards the qualification. Talk to one of our learning advisers on 0800 170 7777 to find out how you can get qualified.

Just to say that it is one of the most enjoyable courses I have ever attended. All down to the trainer and valuable content. “

- Steve Edeki

Hamptons International

Management Development