ITIL Fast Track Service Strategy & Service Design

This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management (either v3 Foundation or v1/v2 Foundation plus Bridge) and who wish to advance to higher level ITIL certifications.

This course will enable participants to:

• Understand the importance of Service Strategy and Service Design in the overall context of Service Management
• Understand Service Strategy and Service Design Principles and Processes
• Carry out common Service Strategy and Service Design activities
• Organise Service Strategy and Service Design effectively
• Recognise Service Strategy and Service Design technology-related activities
• Understand how to implement Service Strategy and Service Design
• Understand and analyse challenges
• Critical Success Factors and risks related to Service Strategy and Service Design

The ITIL Intermediate Certificates in Service Strategy and Service Design form part of the Lifecycle series of Intermediate certification modules
which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification.

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Strategy and Service Design lifecycle phases.

The course is intensive and interactive combining presentation sessions and group exercises with plenty of opportunity for questions and discussion. On completion of the course and the required personal study delegates will be able to sit the ITIL Intermediate examinations in Service Strategy and Service Design both worth 3 credits.