ITIL Foundation (Version 5) - Classroom (exam included) NEW 2026 VERSION!

ITIL Foundation (Version 5) - Classroom (exam included)

Lead the future of digital services. Get ITIL Foundation (Version 5) certified.

Step into the future of service and digital product management with ITIL Foundation (Version 5), the latest evolution of the world’s most trusted IT service and digital product management.

Designed for digital-first and AI-enabled organisations, this course gives you practical, real-world guidance to manage digital products, platforms, and services through a single, value-driven lifecycle. You’ll learn how to improve service performance, deliver measurable business outcomes, and enhance customer and user experience.

Whether you’re advancing your career or modernising how your organisation works, ITIL® 5 gives you a clear competitive edge. It’s the first step in your ITIL journey, leading to a recognised certification and access to advanced modules.

What’s New in ITIL (Version 5)

• Broader, Integrated Framework: Extends beyond ITSM to cover digital products, platforms, and services within a single value-driven lifecycle.
• AI-Native & Governed by Design: Built with AI in mind, providing practical guidance for responsible, ethical, and transparent AI adoption.
• End-to-End Product & Service Lifecycle: Unifies product and service management across design, delivery, operation, and improvement to reduce silos and enable continuous value creation.
• Experience-Led Value Delivery: Puts customer, user, and employee experience at the centre, focusing on measurable outcomes—not just processes.

Key Features

• Course and materials are in English
• Beginner – intermediate level
• 2 days (16 hours) online live classroom
• 14 hours of recommended study time
• Downloadable PDF documents with detailed content (slides, explanations)
• Official Manual (Digital)
• Exam voucher valid for 1 year. Online exam scheduled at any time
• Certificate of completion available

Learning Outcomes

By the end of this course, learners will be able to:

• Explain key concepts and terminology related to digital product and service management
• Understand how services deliver value through outcomes, cost, risk, and experience
• Describe service offerings and the roles of sponsors, customers, and users
• Identify different types of service relationships and how they contribute to value creation
• Understand the Four Dimensions of service management and the influence of external factors
• Explain the purpose and interaction of ITIL lifecycle activities
• Understand the ITIL Value System and its five core components
• Apply the seven ITIL guiding principles in practical, real-world contexts
• Explore value chain activities and the management practices that support them
• Understand governance and continual improvement and their impact on organisational performance

Target Group

ideal for anyone working with digital products and services who want to understand how modern organisations manage digital products, services, and value delivery.

• IT professionals involved in delivering, supporting, or managing digital services
• Service management practitioners seeking the latest ITIL framework
• Product owners and product managers working in digital or technology-driven environments
• DevOps, Agile, and platform teams needing a shared service management language
• Digital transformation and innovation professionals
• IT managers and team leaders responsible for service performance and value delivery
• Business managers who work closely with IT or digital teams
• New entrants to IT or service management seeking a globally recognised foundation certification

Prerequisites:

No previous certifications or experience are needed to enrol in the ITIL® Foundation (Version 5) course or sit the exam.

Course Content

Digital product and service management

Discover the essential ITIL® 5 terminology behind digital products and services, understand how they differ from traditional models, and learn how modern service management enables better experiences, continuous improvement, and business value in digital environments.

The ITIL Value System

Explore how the ITIL Value System connects principles, governance, value chain activities, and practices to ensure flexible adoption, effective service delivery, and alignment with business outcomes.

Value chain and lifecycle activities

Explore the ITIL Product and Service Lifecycle and see how its non-linear structure supports the value chain and helps organisations deliver reliable, high-quality digital services across the entire lifecycle.

ITIL guiding principles

This module covers the seven ITIL guiding principles that inform decision-making and behaviours across the framework, including concepts such as focusing on value, starting from the current state, and progressing iteratively with feedback. These principles help teams adapt service management to their specific context and support continual improvement.

ITIL, AI, automation, and other frameworks

Discover how ITIL® 5 works alongside AI, automation, Agile, DevOps, and PRINCE2 to help organisations adopt new technologies strategically and manage change with confidence. It demonstrates ITIL’s relevance in rapidly changing environments and its role in enabling responsible, strategic technology adoption.

FAQ

What’s the difference between ITIL® 4 and ITIL® 5?

ITIL® 5 extends ITIL 4 by introducing updated practices, AI-ready guidance, a unified approach to product and service lifecycles, and a stronger emphasis on experience and measurable results. ITIL® 5 builds on ITIL 4 to create a future-focused framework for managing digital products, services, and value delivery.

• AI-Native, Digital-First – Designed for fast-moving, AI-enabled organizations
• End-to-End Lifecycle Coverage – Supports both services and digital products
• Experience & Value Led – Prioritizes measurable outcomes and customer experience
• Flexible and Practical – Easy to apply in real-world environments
• Role-Aligned Guidance – Clear structure for faster adoption
• ITIL 4 Compatible – Protects and extends existing ITIL investments

Is ITIL 5 replacing ITIL 4?

No plan for replacement at the moment. ITIL (Version 5) isn’t a rejection of ITIL 4 — it’s a thoughtful evolution that brings the framework into the modern era of digital products, integrated value creation, and responsible AI adoption. Your current ITIL 4 knowledge is still valuable and recognized; the key is choosing the right time to transition based on your career goals and organizational needs.

Do I need to complete the Foundation course before progressing to advanced ITIL® 5 modules?

Yes. ITIL® Foundation (Version 5) is the required entry point for all learners. It introduces the common terminology, core concepts, and lifecycle model that form the basis of the framework. Completion of the Foundation course and exam is required before moving on to any advanced modules.

What if I already have an ITIL® 4 certification?

You are not required to retake the Foundation course. ITIL® 4 certifications are recognised as valid prerequisites for advanced ITIL® (Version 5) qualifications.

Is ITIL® Foundation (Version 5) suitable for beginners?

Yes. The ITIL® Foundation (Version 5) course is designed for newcomers and introduces the core concepts of the updated ITIL framework. It covers essential terminology and guiding principles, and explains how ITIL supports modern, AI-enabled service environments.

Why Consider Switching to ITIL 5?

• Future-Ready for Digital & AI: Especially if your organization uses digital products, platforms, or AI in core operations — ITIL 5 offers structured, up-to-date guidance for value delivery.
• Unified Product + Service Lifecycle: For teams working closely across DevOps, product management, and service delivery — this can reduce handoff gaps and improve synergy.
• Experience & Outcome-Focused: It encourages you to manage and measure value through real experiences, not just compliance with process steps.
• Easier Career Pathing: The clearer, role-aligned certifications may help professionals tailor their learning to where they want to grow.

Who should choose ITIL 5 instead of ITIL 4?

ITIL 5 is ideal if you:

• Are starting fresh with ITIL certifications
• Work in digital transformation, product management, DevOps, or platform teams
• Use or plan to use AI, automation, or advanced analytics
• Want a framework aligned with modern digital organizations

You may choose to stay with ITIL 4 if:

• You are already mid-way through an ITIL 4 advanced certification path
• Your organization is heavily invested in ITIL 4 processes and tooling
• Your role is focused on traditional IT service operations with limited digital or product scope

What Stays the Same in ITIL® 5

• The ITIL guiding principles continue to shape decisions and best practice
• The Four Dimensions of Service Management remain unchanged
• The Service Value System (SVS) still drives value co-creation
• All 34 ITIL practices are retained, with only minor terminology updates
• ITIL Foundation remains the entry point for certification
• ITIL continues to be globally trusted and recognised